Returns & Exchanges

At Freez Clothing, we want you to love your new style, which is why we offer a flexible 30-day return policy for all unworn items with original tags. Whether it's a size swap or a change of heart, our team is here to ensure your shopping experience remains effortless.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal with your order number and email address to select the items you wish to return and receive your unique RMA number.

• 2.
  Pack Your Items

  Carefully place the unwashed and unworn garments back into their original packaging, ensuring all boutique tags are still securely attached.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or local post office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.