Frequently Asked Questions
Everything you need to know about shopping with Freez Clothing.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund or a store credit.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my Freez garments?
To maintain the quality of your clothing, we recommend following the care label instructions, which usually involve a cold gentle machine wash and air drying.